Training

To assist our employees with professional and personal growth, Genesis utilizes a Training Department that employs two Classroom Trainers and an Online Module Developer. Employees go through the ‘Genesis Overtrain’ process, ensuring they learn more than just the basic components of their job description. The Training Department also trains WHMIS, Food Handlers Certification, Workplace Health & Safety Training, and a full set of Management Skills courses.

Online Training modules for all positions throughout the company have also been created and are continually updated. Genesis Hospitality is continually developing an exceptional team of “Over-Trained” employees who share in the success of the company’s growth. Knowledge is empowering, this with the proper tools creates a workforce who take pride in their jobs.

ONLINE TRAINING

General Multiple Departments

  • Time Clock System
  • Accessible Guest Service
  • Gift Certificates
  • Great Rewards
  • WHMIS Certification
  • Emergency Fire Alarm Procedures
  • Genesis Guarantee Programs
  • Genesis Radio Use
  • Maintenance Issue Reporting
  • Workplace Health & Safety
  • Hotel Lost & Found System

Accounting

  • Five Star Overview
  • Microsoft Excel Basics
  • Responsible Currency Handling
  • VLT Reconciliation
  • Paid Outs & Negative Reads
  • Deposits & Reconciliation
  • Currency Order & Deposit
  • US Cash
  • Entering Employees into 5 Star
  • Benefits Enrollment
  • RRSP/DPSP Administration
  • Interdepartmental Communications
  • Invoicing
  • Adjusting Room Rates
  • Client Specific Invoicing Part I
  • Reporting & Month End
  • Payment Management
  • Account Management
  • Client Specific Invoicing II
  • Client Specific Invoicing III

Banquets

  • Banquet Guest Expectations
  • Banquet Meal Service Standards
  • Banquet Server Runner System
  • Banquet Bartending
  • Banquet Meeting Attendant
  • Banquet Paging System
  • Nine and a Half Steps of Setting up Banquet Buffets & Foodservice Stations
  • Banquet Set Up Standards
  • Credit Card Processing & Reporting
  • Most Popular Audio Visual Setups

Bellman

  • Bellman Guest Expectations
  • Guest Pick Up & Drop Off Procedures
  • Shuttle Maintenance
  • Additional Duties
  • Daily Bellman Checklist
  • Above & Beyond Guest Service
  • Mindshare

Front Desk

  • Front Desk Guest Expectations
  • Phone Guest Interaction
  • Front Desk Log Book
  • The Reservation Process
  • Morning Shift Opening & Closing Duties
  • Seven Steps of a Guest Checkout
  • Front Desk-isms
  • Evening Shift Opening & Closing Duties
  • Conducting Guestroom Check-backs
  • Five Components of a Bucket Check
  • Shipping & Receiving Packages
  • 110% Clean Guarantee Reporting
  • Nine Steps of a Guest Check In

Housekeeping

  • Houskeeping Guest Expectations
  • Preparing a Houskeeping Cart & Entering a Guestroom
  • 12 Steps to Cleaning a Washroom
  • Ten Steps of Making a Pullout Bed
  • Housekeeping Lost & Found WHS 010.2 Emergency Fire Alarm Procedures
  • 28 Steps of Dusting a Guestroom
  • 14 steps of Vacuuming Guestrooms
  • 110% Clean Guarantee Reporting
  • Maintenance Issue Reporting
  • Seven Components of Laundry Equipment Maintenance
  • Eight Steps of Maintaining the Laundry Area
  • Nine Parts of Cleaning the Public Areas
  • Three Stages of the Laundry Process
  • Eleven Steps of Making a Bed

Kitchen

  • Kitchen Guest Expectations
  • Food Safety Standards & Systems
  • Kitchen Log Book
  • Uniforms & Hygiene
  • Line Chits System
  • Banquet Kitchen Service
  • Buffet Service & Guest Interaction
  • Certified Angus Beef
  • Product Rotation
  • Inventory Levels
  • Mindshare
  • Floor Cleanliness
  • What A Pizza!

Maintenance

  • Maintenance Guest Expectations
  • MNT 010.2 Maintenance In Progress

Restaurant

  • Restaurant Guest Expectations
  • Mindshare
  • Eight Steps of Greeting & Seating Guests
  • Seven Steps of Clearing a Table
  • Ten Steps of the Reservation Magic Formula
  • Three Stages of Room Service
  • Five Steps of Expediting Food
  • Opening Duties
  • Restaurant Point of Sale Process
  • Specialty Coffee
  • 3-Bite Guarantee Reporting
  • Genesis Dining Room Service
  • Nine Steps of Wine Service
  • Closing Duties
  • Lounge Inventory
  • Video Lottery Terminal Process

CLASSROOM TRAINING

  • Guest Expectations
  • Guest Interaction
  • Signature Reservations
  • Signature Service
  • Details Count
  • Infestation Awareness
  • First Day Orientation
  • General Manager Orientation
  • Workplace Safety WHMIS Certification
  • Respect in the Workplace
  • CPR First Aid
  • Food Handlers
  • Tips to Increase your Tips
  • Bartending 101
  • Food Service Safety
  • Certified Angus Beef
  • Genesisms
  • Stuff you Should Know
  • Collective Agreement